Privacy Policy

1. Introduction

VKY Realty LTD (“The Company”) is a Property Investment Consultant Firm. We understand that your privacy is important and are committed to protecting the personal data of our investor clients and prospective partners. This notice outlines how we collect and use your data in accordance with the UK General Data Protection Regulation (UK GDPR). Your acceptance of this policy occurs upon your first use of our website (vkyrealty.co.uk).

2. Information About Us

  • Data Controller: VKY Realty LTD, a limited company registered in Wales.
  • Company Registration Number: 15283373.
  • Address: 15 Neptune Court, Cardiff, UK.
  • Telephone: 02922970663.
  • Data Protection Contact: Vinita:  vinita@vkylettings.co.uk.

3. Data Protection Principles

The Company will comply with data protection law. Your personal data must be:

  • Used lawfully, fairly, and in a transparent way.
  • Collected only for valid property investment consultancy purposes.
  • Relevant to your investment goals and limited only to those purposes.
  • Accurate and kept up to date.
  • Kept only as long as necessary and kept securely.

4. What Personal Data Do We Collect?

We collect and process data required to provide investment consultancy and create property profiles. This includes:

  • Identity & Contact: Name, email address, and phone number.
  • Consultation Questionnaire Data: Information provided by you when booking a call, including investment preferences, financial goals, timeframes, and property interests.
  • Investor Profiling: Information regarding your investment capacity and risk tolerance provided during consultations.
  • Due Diligence: Information required for Anti-Money Laundering (AML) checks, including proof of identity and source of funds for investment planning.
  • Technical Data: IP address, web browser type, and activity on Our Site.

5. How We Use Your Personal Data

Under the GDPR, we must always have a lawful basis for using personal data. We use your data for:

  • Performance of a Contract: To process your booking questionnaire, provide investment consultancy services, and conduct consultations.
  • Legal Obligation: To comply with legal requirements such as AML and “Know Your Customer” (KYC) checks.
  • Legitimate Interests: To provide expert guidance on the property market and respond to inquiries made via our booking and “Let’s Talk” forms.

6. Sharing and Storing Your Personal Data

To facilitate property investment consultancy, we may share and store your data with:

  • Email & Marketing Platforms: We use Mailchimp to store and process data collected via our booking questionnaires and for ongoing communication.
  • Professional Advisers: Solicitors, surveyors, and architects involved in your investment projects.
  • Third-Party Contractors: Maintenance contractors or tradespeople if you utilize our refurbishment support services.
  • Statutory Bodies: H.M. Revenue and Customs or law enforcement agencies where legally required.
  • Internal Boundaries: We do not share your data with VKY Lettings or VKY Finance unless you provide separate, explicit consent to engage those services.

7. International Data Transfers

When you submit our booking questionnaire, your personal data is transferred to and stored on Mailchimp’s servers in the United States.

  • We ensure your data receives an equivalent level of protection by ensuring that Mailchimp is subject to appropriate safeguards, such as Standard Contractual Clauses (SCCs).
  • These measures are designed to ensure that your personal data is treated safely and securely, in accordance with the UK GDPR.

8. Data Retention

  • Active Client Records: 6 years following the conclusion of an investment consultancy instruction.
  • Prospective Enquiries (Questionnaires): 2 years from the date of last contact.

9. Use of Cookies

We use cookies to improve your experience on Our Site. These include:

  • Strictly Necessary Cookies: Required for site navigation and security.
  • Analytics Cookies: Used to understand how visitors interact with our site to improve our service.
  • You may restrict cookies via your browser settings, though this may affect site functionality.

10. Your Rights

As a data subject, you have the following rights:

  • Access: Request a copy of the data we hold about you (Subject Access Request).
  • Rectification: Require us to change incorrect or incomplete data.
  • Erasure: Ask us to delete or stop processing your data where it is no longer necessary.
  • Timelines: We respond to SARs within one month; this can be extended by two months for complex requests.

To exercise these rights, please contact vinita@vkylettings.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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